Flood response
Flood Damage Emergency Response
Flood losses can involve contaminated water, electrical hazards, hidden moisture and rapid material deterioration. The first steps are safety, source control and a documented drying plan.
Emergency-specific guidance
Flood Damage Emergency Response
Flood losses can involve contaminated water, electrical hazards, hidden moisture and rapid material deterioration. The first steps are safety, source control and a documented drying plan.
First priorities
- Do not enter areas with electrical or structural hazards
- Stop the source only when it is safe to do so
- Photograph visible conditions before moving materials
- Separate clean water from potentially contaminated water
- Call for assessment and drying planning
Response scope
- Water extraction and access planning
- Moisture mapping and structural drying
- Removal decisions for affected porous materials
- Contents and occupancy considerations
- Insurance documentation support
Active damage should not wait
Call immediately when the property is unsafe, water is entering, smoke or odour is spreading, or occupants may be at risk.