Winter emergency
Ice Storm Damage Response
Ice storms can cause roof loading, falling-tree damage, frozen or burst pipes and delayed water entry when ice begins to melt.
Emergency-specific guidance
Ice Storm Damage Response
Ice storms can cause roof loading, falling-tree damage, frozen or burst pipes and delayed water entry when ice begins to melt.
Immediate checks
- Stay clear of downed electrical lines
- Avoid damaged roofs and unstable trees
- Watch for ceiling sagging or water near fixtures
- Document exterior damage from a safe location
- Call when water entry or interior damage is discovered
Restoration needs
- Emergency water-loss assessment
- Drying after ice-dam or roof leakage
- Frozen-pipe damage response
- Storm opening and water-entry planning
- Reconstruction after damaged materials are removed
Active damage should not wait
Call immediately when the property is unsafe, water is entering, smoke or odour is spreading, or occupants may be at risk.