Common questions
Restoration FAQ
Straightforward answers about service availability, documentation, safety and the restoration process.
Frequently asked questions
Is phone intake available 24/7?
Yes. Phone intake is presented as available around the clock. Actual site response depends on location, crew availability, weather, access and the conditions reported.
Do you serve areas outside Sarnia?
Extended-area requests may be accepted across Southwestern Ontario, Waterloo Region, Hamilton and Halton. Travel and scheduling are confirmed case by case.
Do you work with insurance companies?
The company can provide restoration documentation and communicate with authorized insurers or adjusters. Coverage and payment decisions are made by the insurer.
Can I rent restoration equipment?
Rental equipment may be available for suitable DIY restoration projects. Equipment selection, pricing, availability and safe use should be confirmed with the office.
Does every mould concern require removal?
The correct approach depends on the moisture source, affected materials, extent of growth, building conditions and occupant sensitivity. An assessment is needed.
What should I do before the team arrives?
Protect people first, stop the source only if it is safe, avoid electrical hazards, follow emergency-service instructions and keep photographs and records.