From intake to recovery planning
How It Works
A clear process helps property owners understand what information is needed and what happens after the first call.
How the restoration process works
Call or submit the property details
Describe the type of loss, address, affected areas, whether the source has stopped and any immediate hazards.
Initial scope and scheduling review
The team considers location, safety, access, occupancy, crew availability and the likely equipment or work required.
On-site assessment
Conditions, affected materials and restoration priorities are reviewed. Additional investigation may be required for concealed moisture or mould.
Work and documentation
Available work may include extraction, drying, cleaning, containment, remediation, storm response or equipment rental.
Monitoring and next steps
The team communicates progress and identifies further drying, cleaning, repair or insurer-related steps.