Terms Of Use & Privacy Policy

Terms of Use:

By using our Website and Services, you agree to comply with all applicable laws and regulations.

Intellectual Property Rights – All content, logos, images, and materials on this site are the property of True North Restoration Experts and may not be copied or used without permission.

Privacy & Security – We protect user information in accordance with our Privacy Policy. We do not sell or share personal data without consent.

Liability Disclaimer – While we strive for accuracy, we do not guarantee that the Website content is always up to date. True North Restoration Experts is not liable for any direct, indirect, or consequential damages resulting from the use of our Website or Services.

Privacy Policy:

1. Overview

This Privacy Policy outlines how True North Restoration Experts (“we,” “us,” “our”) collects, uses, and protects your personal information when you interact with our website, services, and communications. We are committed to ensuring the privacy and security of your information and providing transparency about how we handle personal data.

By using our website and services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with our practices, please refrain from using our services.

2. Scope of Policy

This Privacy Policy applies to personal information collected:

• Through our website and digital platforms

• By email, phone, or other electronic communications

• During in-person interactions with our representatives

• Through advertising, applications, and third-party service providers

This Policy does not apply to business contact information (such as job titles, business addresses, or work phone numbers) or to information that does not identify an individual.

3. Collection of Personal Information

We collect only the necessary information required to fulfill the purposes outlined in this Policy.

Types of Personal Information We Collect:

• Personal Identifiers: Name, email, phone number, home address, and payment information.

• Property & Service Information: Insurance details, property data, service history, and claim-related details.

• Device & Usage Information: IP address, browser type, operating system, location data, and website interaction details.

How We Collect Information:

• Directly from you when you fill out forms, request services, or communicate with us.

• Automatically through cookies, tracking technologies, and website analytics.

• From third parties, such as insurance providers, service affiliates, and business partners.

4. Use of Personal Information

We use personal information to:

• Provide and improve our restoration services

• Process claims and facilitate communication with insurance providers

• Enhance website functionality and user experience

• Ensure security and fraud prevention

• Comply with legal and regulatory requirements

We only use your information for the purposes disclosed at the time of collection or as permitted by law.

5. Data Sharing & Disclosure

We do not sell your personal information. However, we may share it with:

• Service providers who assist in restoration services, IT security, and payment processing.

• Insurance companies to facilitate claims processing.

• Legal authorities if required for compliance with laws and regulations.

All data-sharing activities are conducted securely and in compliance with applicable privacy laws.

6. Cookies & Tracking Technologies

We use cookies and tracking tools to improve our website experience, analyze visitor traffic, and enhance security.

You can manage your cookie preferences through your browser settings.

We may also use third-party analytics tools, such as Google Analytics, to collect anonymous statistical data. You can opt out by visiting: https://tools.google.com/dlpage/gaoptout.

7. Data Security & Retention

We implement industry-standard safeguards to protect personal information against unauthorized access, loss, or misuse.

Your data is retained only as long as necessary to fulfill its intended purpose, comply with legal obligations, or enforce our agreements. When no longer required, data is securely deleted.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access or request copies of your personal information.

• Request corrections to inaccurate or outdated information.

• Withdraw consent for certain data processing activities.

To exercise these rights, please contact us at: info@truenorthrestorationexperts.ca.

9. Canada’s Anti-Spam Law (CASL)

We only send communications with your consent. If you receive marketing emails from us, you may opt out anytime by following the “unsubscribe” link in the message or contacting us directly.

10. Third-Party Links & Social Media

Our website may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices, so we encourage you to review their privacy policies before sharing personal information.

11. Changes to This Privacy Policy

We may update this Policy periodically. Any significant changes will be posted on our website, and where applicable, we will notify you via email.

The latest version of our Privacy Policy will always be available at: www.truenorthrestorationexperts.ca

12. Contact Information

For privacy-related inquiries or to exercise your rights, please contact:

📧 Email: info@truenorthrestorationexperts.ca

📞 Phone: (519) 331-3655

🌐 Website: www.truenorthrestorationexperts.ca

We are committed to protecting your privacy and ensuring the highest standards of data security.