Property restoration guide
Frozen Pipe Water Damage
How to respond when a frozen pipe leaks or bursts during winter.
Frozen Pipe Water Damage
How to respond when a frozen pipe leaks or bursts during winter.
- Shut off the water supply if it is safe and accessible.
- Do not use open flames to thaw a pipe.
- Check adjacent walls, ceilings and lower levels for hidden water.
- Document the time the leak was discovered and actions taken.
- Arrange drying and moisture assessment quickly.
When to call for help
Contact a restoration professional when damage is active, utilities may be unsafe, contamination is possible, materials remain wet, mould is visible or the affected area is larger than a simple surface cleanup.
General information only: This guide does not replace emergency-service instructions, an on-site assessment, insurer advice or professional electrical, structural, environmental or legal advice.
Need a property-specific assessment?
Call with the address, type of loss, affected areas and current safety conditions.