Property restoration guide
Insurance Restoration Documentation
Records that can help property owners organize a restoration claim.
Insurance Restoration Documentation
Records that can help property owners organize a restoration claim.
- Policy and claim number
- Date, time and cause of loss if known
- Initial photographs and videos
- Receipts and emergency work records
- Moisture readings, estimates and communication logs
When to call for help
Contact a restoration professional when damage is active, utilities may be unsafe, contamination is possible, materials remain wet, mould is visible or the affected area is larger than a simple surface cleanup.
General information only: This guide does not replace emergency-service instructions, an on-site assessment, insurer advice or professional electrical, structural, environmental or legal advice.
Need a property-specific assessment?
Call with the address, type of loss, affected areas and current safety conditions.